Protections & Standards
We connect you with vetted, independent professionals and provide a structured process for addressing concerns. Here's how we support quality connections.
Important: National Service Connect is a referral and connection platform. We do not perform services, employ service providers, or control the work performed. All service professionals are independent contractors. Service outcomes, pricing, and quality are determined by agreements between you and the provider you select. We facilitate connections and provide a process for reporting concerns, but cannot guarantee specific outcomes.
We verify credentials at onboarding to help connect you with qualified professionals.
License Verification: We verify professional licenses where applicable at the time of onboarding
Insurance Confirmation: Providers are required to maintain appropriate insurance coverage
Background Check: We require background checks as part of our onboarding process
Profile Review: Provider profiles are reviewed for completeness and accuracy
If you experience concerns with a connection, we provide a structured process to report and address issues.
Report Concerns: Submit feedback about your experience through our platform
Facilitate Communication: We can help facilitate communication between parties when appropriate
Provider Review: Repeated concerns may result in provider profile review
Alternative Connection: We can help match you with a different provider if needed
We aim to connect you with available professionals quickly, though response times may vary.
Quick Matching: We typically process requests within 24 hours during business days
Urgent Requests: Urgent service needs are flagged for priority matching when possible
Provider Availability: Actual response depends on provider availability in your area
We take reasonable measures to protect your personal information.
Encrypted Transmission: Data is transmitted using industry-standard encryption
Limited Sharing: We share only necessary information to facilitate connections
No Selling Data: We do not sell your personal information to third parties
Privacy Policy: See our full privacy policy for complete details
Understanding Our Role
Connect customers with independent service professionals
Verify provider credentials at onboarding
Provide a platform for reporting concerns
Facilitate communication when issues arise
Help match you with alternative providers if needed
Perform services or employ service providers
Control pricing, scheduling, or work quality
Guarantee specific service outcomes
Process payments between customers and providers
Provide refunds for services (payments go directly to providers)
Questions or Concerns?
Our support team is available to help with questions about our platform or to assist with reporting concerns.