Provider Removal Policy
When and why providers may be removed from our network
Maintaining Network Quality
National Service Connect is committed to maintaining a network of qualified, professional service providers. To protect consumers and maintain the integrity of our platform, we may remove providers who fail to meet our standards or violate our terms of service.
This policy explains the circumstances under which a provider may be removed and the process we follow.
Reasons for Provider Removal
- License expiration, suspension, or revocation
- Failure to maintain required insurance coverage
- Providing false or misleading credential information
- Operating outside the scope of their license
- Pattern of substantiated complaints
- Serious complaints involving safety concerns
- Fraud or deceptive business practices
- Failure to respond to or resolve legitimate complaints
- Violation of platform terms of service
- Misuse of consumer information
- Harassment or unprofessional conduct
- Failure to honor commitments made through the platform
- Criminal convictions related to business conduct
- Regulatory actions by licensing boards
- Legal judgments related to consumer harm
- Bankruptcy or business dissolution
Removal Process
Depending on the severity of the issue, removal may be:
Immediate Removal
For serious issues involving consumer safety, fraud, or legal violations, providers may be removed immediately without prior warning.
Warning and Probation
For less severe issues, providers may receive a warning and be placed on probation. Failure to address the issue during probation may result in removal.
Voluntary Withdrawal
Providers may voluntarily withdraw from the network at any time. We may also accept voluntary withdrawal in lieu of removal in certain circumstances.
Note: Removal from our network does not prevent a provider from operating their business independently. It only means they will no longer receive referrals through National Service Connect.
Appeal Process (For Providers)
Providers who have been removed may request a review of the decision by contacting us in writing within 30 days of removal. The appeal should include:
- • Explanation of circumstances
- • Evidence supporting reinstatement
- • Steps taken to address the issue
Appeals are reviewed by our compliance team. Reinstatement is not guaranteed and is at our sole discretion.
Have a Concern About a Provider?
Report issues through our complaint handling process.
Report an Issue